Company rewarded for “happiest employees” hires 80 customer service representatives in Montreal

Concentrix, a company that recently ranked 30th on the Comparably list of 50 Great Companies with Happiest Employees, hires 80 customer service employees at its Montreal office with the option of working from home.

In order to fill the positions, she is organizing a job fair on Zoom on Wednesday January 12 from 10 a.m. to 2 p.m.

The virtual event is described as an opportunity for interested candidates to “get to know Concentrix during the information session, meet recruiters, learn more about available opportunities, as well as get acquainted with the culture inclusive and people-oriented staff ”in an email shared with MTL Blog.

MTL Blog asked Concentrix to provide more information on possible wages or salaries and the company responded with the following statement: “We fill multiple roles and our hourly rate varies depending on the client and the complexity of the job. However, the company says it offers “a competitive starting salary as well as incentives to build that long-term base and that future opportunity for anyone starting a career with the company.”

“Concentrix’s goal is to create sustainable careers and it offers a competitive starting salary as well as incentives to build that long-term base and future opportunity for all those starting a career with the company,” said a spokesperson.

Employees receive medical, dental and visual benefits after three months, paid training, access to coaching and mentoring programs, access to mental health partners, paid time off, ‘paid leave for the first year, and more.

A job listing on Concentrix’s Careers page for Customer Service Representatives outlines the responsibilities of this position. Essentially, customer service reps answer calls from customers who are having issues with their smartphones and computers, and troubleshoot the issues.

Successful applicants will:

• “Greet customers in a courteous, friendly and professional manner
• Listen carefully to the needs and concerns of customers; demonstrate empathy while maximizing opportunities to build relationships with the client
• Clarify customer requirements; probe to understand
• Prepare complete and accurate work, including appropriate scoring of accounts, as required
• Participate in activities designed to improve customer satisfaction and business performance
• Resolve basic and routine customer issues that are technical in nature; including hardware, software, networking or other designated customer products’

For the Customer Service Representative role, Concentrix is ​​looking for candidates who have a high school diploma or equivalent, six months of customer service experience and who are effective communicators in English and French. It also looks for people who can type a minimum of 35 words per minute.

However, this is not the only position the company is looking to fill.

To attend the career fair, contact Brianna Caticchio and Daryl Teves at [email protected] for the Zoom link.