Streamline investigation, medical care, and case management with ISG’s new Guidewire Marketplace app

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SAN MATEO, Calif. & DANVERS, Mass.–(BUSINESS WIRE)– Guidewire (NYSE: GWRE) and Insight Service Group (ISG) announced that the new Guidewire Ready ClaimCenter Validated Accelerator is now available to Guidewire Marketplace users.

The COVID-19 pandemic has put a strain on insurers and their staff. As part of his 2022 U.S. Real Estate Claims Satisfaction Study, Mark Garrett, JD Power’s Director of Insurance Intelligence, said, “Insurers really struggled last year, in part because due to circumstances beyond their control”. Longer cycle times and staff availability were noted as contributing to these issues. ISG’s solutions and services can help insurers overcome these challenges by addressing important aspects of claims so insurers don’t have to.

ISG offers several solutions, including investigation, medical and case management, to help clients achieve the most optimal claims outcome. It serves as a single partner for all outsourced claims services with nationwide coverage for all solutions.

The ISG Accelerator for Investigation, Medical and Case Management for ClaimCenter enables claims handlers to:

  • Seamlessly order referrals for investigative services, independent medical examinations/peer reviews, or records retrieval services from ISG without leaving ClaimCenter;

  • Save time and manual labor with auto-populated claim data;

  • Easily track the status of a recommendation; and

  • Receive and access resulting organized files from ISG in ClaimCenter.

ISG’s investigative services include general, fraud and social intelligence investigations. The company is fully accredited by the Utilization Review Accreditation Commission (URAC), an independent, not-for-profit accrediting entity, with a national network of certified medical providers.

“We are thrilled that ISG’s ClaimCenter application is now available on the Guidewire Marketplace, so that we can help even more insurers achieve the best possible claims outcome,” said Bob Reardon, managing director of ISG. ‘ISG. “We offer a unique combination of business solutions that naturally complement each other and help shorten the claims cycle to ensure this goal is achieved.”

“We congratulate ISG on the launch of its ClaimCenter application,” said Becky Mattick, vice president, Global Solution Alliances, Guidewire. “With ISG’s solutions now easily accessible through ClaimCenter, insurers can be more efficient, reduce costs and allow claims handlers to focus on claimant needs and other higher value activities.”

About Insight Service Group (ISG)

ISG is a national market leader and technology-driven service provider. Our business solutions help organizations reduce claims costs and support successful claims closure for the insurance and legal communities. The company’s integrated solutions include investigation, medical, clinical and case management. With over twenty-five years of experience and a deep understanding of industry challenges, ISG delivers targeted, adaptable programs that result in reduced unnecessary losses typically due to fraudulent claim activity or inflated claim losses. . We create impactful solutions and build partnerships based on trust, innovation, experience and accountability. More information about ISG services is available at

About the Guidewire PartnerConnect Ecosystem and Guidewire Ready

Guidewire’s solution ecosystem is the largest in the property and casualty insurance industry, with more than 150 solution partners providing more than 170 integrations on the Guidewire Marketplace. Guidewire PartnerConnect solution partners provide software, technology and data solutions as well as insurance support services. Our solution partners help drive business value and innovation for insurers by developing and delivering integrations, extensions, applications, and other complementary solutions for Guidewire products. All of our Ready for Guidewire partner solutions are validated for security, quality, and compatibility with Guidewire, and can be found on the Guidewire Marketplace.

For more information on Guidewire PartnerConnect, visit

About Guidewire Software

Guidewire is the platform P&C insurers trust to engage, innovate and grow effectively. ​We combine digital, core, analytics and AI to deliver our platform as a cloud service. Approximately 520 insurers in 38 countries, from new businesses to the largest and most complex in the world, use Guidewire.

As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record, with over 1,000 successful projects, backed by the largest R&D team and partner ecosystem in the industry. Our marketplace provides hundreds of apps that accelerate onboarding, localization, and innovation.

For more information, visit and follow us on Twitter and LinkedIn.

NOTE: For more information on Guidewire trademarks, see

Melissa Cobb

Senior Public Relations Manager

Guidewire Software, Inc.


[email protected]

Rachel Wey

Chief Customer Officer



[email protected]

Source: Guidewire Software

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